Refund policy
Returning an Item
If you would like to request a return or exchange, please follow these steps:
Contact us within 14 days of receiving the item. You can reach by emailing us at sales@perfectbed.co.uk
Ensure that the item meets the following criteria for acceptance:
- The item is unused, unassembled, and remains in its original packaging.
- The item has not been used for sleeping purposes.
Once our customer services team has approved your return request, we will arrange for our courier to collect the item. It's important to note that returning goods incurs a fee, which is determined by the weight and size of the item(s) being returned. Our customer services team will provide you with the cost details upon approval of your return.
Cancellation of Order
To cancel your order, please reach out to our customer service team through the following email:
Email: Send an email to sales@perfectbed.co.uk;
Upon contacting us, our customer service team will assist you with the cancellation process and initiate the refund accordingly.
Please note that if your cancellation request is submitted within 24 hours of the agreed delivery date, it is likely that your goods have already been dispatched with the courier. In such cases, a return fee will be applicable, and it will be deducted automatically from your refund.
Damaged or Faulty Item on Arrival
If you receive an item that is damaged or faulty, please report the issue within 14 days of delivery. You can report damages or faults by emailing us at sales@perfectbed.co.uk.
For further information regarding product warranties and guarantees, we recommend reviewing our terms and conditions section.
Refund Processing
Once we have safely received and inspected your returned items, we will automatically process the refund back to your original payment method. Please note that if applicable, any collection charges will be deducted from the refund. Please allow a period of 10-15 working days from the receipt of the returned items for the refund to reflect in your account.